Arby’s Response
So, I wrote a letter of complaint to Arby’s you can find that that and all Arby’s related articles here: http://blog.apartment142.com/category/arbys/. They attempted to call me twice. Unfortunately the first time I didn’t realize who it was and refused to answer the phone. The second time I was knee deep in clearing out some brush for a volunteer project. There was promises to make another call, but I guess she decided to try email instead. I actually prefer this, I tend to write better than I speak.
All in all, I give them an A for effort and an F for execution.
This is the reply I got:
Dear Mr. –Last Name Omitted–,
Thank you for taking the time to contact us concerning your dissatisfaction with our Kannapolis Arby’s. We value all input from our customers as a way of improving our service as well as determining training needs. I have discussed your issues with the General Manager, Vickie Cook, and she is taking steps to improve attitude, accuracy, and complaint resolution in our restaurant.
I am sending you by mail VIP cards for meals with our compliments to be used at your convenience. Vickie is at the restaurant most days except Sundays from 10:00 a.m. to 4:00 p.m. or later and would be glad to meet you and personnally be of service to you in resolving your complaints.
Thank you again for your comments.
Sincerely,
Monica Lefler
District Manager
Top Dining, Inc. (Arby’s)
I will be replying to this, but there are some obvious problems with this response. The first being no real clear method of fixing the problem. The second of which is they are going to give me free food with out fixing the problem of why I would want to eat there to begin with.
I hope to write that response later today.
